◉ Hospitality
Writing on hospitality.
2 pieces across the Hospitality cluster. Field notes, not thought leadership — back to all insights.
— Hospitality
The ten minutes before check-in where your margin leaks
Ask a hotel revenue manager where the margin is and they point at the rate card. Ask where it leaks and the honest answer is the ten minutes before check-in — the upsell not offered, the room assigned by habit, the rate held too long. Most of it is decided on gut feel.
Read →— Hospitality
What your channel mix hides about your best guests
Every hotel knows its channel mix. Almost none know what a guest from each channel is actually worth after the channel takes its cut. That gap — spread across five dashboards that never reconcile — is where the margin story falls apart.
Read →LiveAMS —Grid stable2027 · —dv1.0◐ Sound off⌘K